Leadership Call Recap
We had a packed leadership call last night with frontline leaders and monthly bonus earners. I’m so grateful for the feedback, ideas, and solutions we shared. Here’s your official recap and next steps:
System & Site Updates
- Perk Points: All final Perks from the old system have been transferred. Some users are seeing a $0 display at checkout due to a visual bug, but your points are safe. Most cases are similar enough, that I believe that fixing one case will fix them all.
- Posh Wallet: You’ll soon have access to a detailed Perks ledger (deposits, withdrawals, balances). A dashboard button will be added alongside the Team Center.
- Advocate & Customer Profiles: Customers can now update their profiles. Advocate profile updates (email, phone, address) are coming next. Web alias updates will also be included.
- Commission Tracking: Commission visibility is launching first. Withdrawals via I-Payout will follow once testing is complete. A longer-term solution is ready for testing but is at least a month away. I don't want too much change here too quickly. Let's get everyone who was using I-Payout back in so that they can get their money, then we'll plan the transition to a better, long-term situation.
Site Navigation & Shopping Experience
- Product Display Improvements: We discussed how to improve the main Shop page by moving specific products to the front of the shop. Tools and apparel will be hidden from customers soon. We also discussed filters like “vegan,” “no fragrance added,” and sorting by price.
- Cart Features: Great suggestion to add a “Continue Shopping” button. I put that on my list. We talked about gifting category ideas like “Gifts under $15.”
- Login Experience: We’re fixing username confusion (email vs. firstname.lastname for customers). A proper logout button will be added. New accounts may eventually default to email-based usernames, but I'll find out first how to resolve login issues from customers who created accounts this week and have usernames that are firstname.lastname instead of email address.
Orders, Tracking, and Inventory
- Order Visibility: Advocates will soon be able to view customer order status and tracking once a duplicate order number issue with the warehouse is resolved.
- Inventory Accuracy: The new system automatically removes sold-out items. Our goal is no more manual toggles or oversells.
- Product Formulations: Concerns about the new BFF logo/formulation were noted. I’ll review stock levels and confirm how much of the old version is left and why the new version has already begun shipping.
- Expiration Dates: We will look into improving how expiration or “best by” dates appear on packaging with our various manufacturers.
Communication and Support
- Notifications: Order and system notifications for advocates via email (SendGrid) will resume soon. Templates are being migrated now.
- Customer Help: Customers can now view their recent orders in the customer dashboard. Additional details are coming after Perks and order number tracking are finalized.
- Strategic Suggestions: For immediate issues, contact Mandy in support directly. For bigger-picture ideas, email me directly so we can plan and prioritize.
What’s Next
- Finalize Perk display and enable earning from new orders
- Launch wallet and commission dashboards
- Continue resolving login and profile update flow
- Improve filters, categories, and product discoverability on the Shop page
- Add enhancements to the Join page, including language clarifying it’s free to join Posh
- Lay groundwork for Fall 2025 regional events and UnCon 2026
Thank you to everyone who joined the call. Your voice makes our system better and our company stronger. If you weren’t able to make it, the transcript and recording are available in your email.
Let’s keep building together.
— Andrew



